Complaint Management

Video: Effective Complaint Management


With the efficient methods of explaining your thoughts online, food businesses and restaurants really need to have an effective complaint management system. With negative reviews easily accessible by the public,  food businesses and restaurants must be able to respond, otherwise, consumer confidence will go down for your company. This week’s web seminar will help you organise your business to combat issues that might be raised from your customers.

A Quick Summary On The Web Seminar Effective Complaint Management

In this webinar, we will discuss why complaint management is important in achieving certification to a GFSI benchmarked scheme and how to manage and improve your complaint levels. Complaint levels are a key performance indicator and a reflection of the effectiveness of a food safety and quality management system. We will discuss how to capture, log, analyse your complaint data in order to identify areas for improvement as well as what you can do in your factory to reduce complaint levels.


This is part of the IFSQN webinar series on food safety

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